PRIVACY POLICY
Our contact details:
Name: Villa Spencer
Phone Number: +33493703146
E-mail: info@villaspencer.com
Compliance statement regarding the “UK GDPR” – (General Data Protection Regulation/ Data Protection Act)
The type of personal information we collect
We currently collect and process the following information:
Contact details: your name, email address, and telephone number so that we can contact you in response to an enquiry you make via our Site or in relation to the products and services that we have from time to time agreed to provide to you;
Correspondence: we collect any additional personal data you may provide to us from time to time if you contact us by email, letter or telephone, through our Site, by submitting a comment on our Site, or by any other means;
Survey responses: information from surveys that we use for research purposes, if you choose to respond to them;
Transaction details: we or our third party providers will collect information relating to transactions you carry out through our Site and for the purposes of fulfilling your orders and bookings;
Details of visits to the site: details of your visits to our Site, including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
How we get the personal information, why we have it, and how we use it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
To provide you with the products and services you have requested
We use your personal data to accept you as a new or returning customer to provide you with the products and services you have requested.
To respond to enquiries, complaints and disputes
We use the personal data we hold about you to help us respond to any enquiries or complaints you have made, or deal with any dispute which may arise in the course of us providing our products and services to you, in the most effective manner.
To provide and improve customer support
We use your personal data to be able to provide and improve the customer support we provide to you (for example, where you have questions about our products and services).
To maintain our records and improve data accuracy
Like any business, we process personal data in the course of maintaining and administering our internal records. This includes processing your personal data to ensure that the information we hold about you is kept up to date and accurate.
To investigate, detect and prevent fraud and comply with our legal obligations
In certain circumstances, we use your personal data only to the extent required in order to enable us to comply with our legal obligations, including for fraud detection, investigation and prevention purposes. This may require us to provide your personal data to law enforcement agencies if they request it.
Under the General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@villaspencer.com
(b) We have a contractual obligation
(c) We have a legal obligation
(d) We have a legitimate interest
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about our other products and services which we think you may find interesting if you tell us that you wish this to happen.
How we store your personal information
Your information is securely stored at our offices.
We keep your personal information for up to 5 years. We then dispose your information by shredding and incinerating written records and deleting computer files and digital records.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at info@villaspencer.com if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at info@villaspencer.com, or via the ICO (Information Commissioner’s Office), UK. Website: https://www.ico.org.uk
You can also complain to the CNIL if you are unhappy with how we have used your data.
https://www.cnil.fr/fr/agir/saisir-la-cnil
Information regarding COOKIES
At Villa Spencer we may use the following types of browser cookie:
Tracking cookies
We do use Google Analytics tracking code to measure our website’s popularity and the behaviour of our website visitors. This information is used to improve our customer experience, and to better inform our promotional efforts and special offers for the benefit of our customers. By using our website we assume that you accept this common measurement method for website statistics. Again, no data about you is ever supplied or sold to a third party.
However, you may disable these tracking cookies in your browser at any time, by following instructions at the links below, (or otherwise locating cookie rules in your browser’s help files).
Instructions for Disabling cookies in common browsers:
Internet Explorer: http://support.microsoft.com/kb/278835
Google Chrome: http://support.google.com/chrome/bin/answer.py?hl=en-GB&answer=95647&p=cpn_cookies
Safari: http://docs.info.apple.com/article.html?path=Safari/5.0/en/11471.html
Firefox: http://support.mozilla.org/en-US/kb/Deleting%20cookies
Links to and from other websites
Our website may contain links to and from other websites. We are not responsible for the privacy and protection of data on third party websites.
